Privacy Policy

Last Updated: June 2026

1. Introduction

Resonant Digital ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, attend our training sessions, engage our services, or otherwise interact with us.

2. Who We Are

Resonant Digital provides AI training, consulting, coaching, and related educational services.

Contact Details:

Email: info@resonantdigital.net

Website: www.resonantdigital.net

3. Information We Collect

We may collect:

Personal Information

Full name
Email address
Telephone number
Company name
Job title
Billing information
Training attendance records

Technical Information

IP address
Browser type
Device information
Website usage information
Cookies and analytics data

Training Information

Course registrations
Workshop attendance
Assessment results
Training feedback
Session recordings where applicable

4. How We Collect Information

We collect information when:

You complete a contact form
You register for training
You purchase services
You subscribe to communications
You participate in workshops or coaching sessions
You communicate with us via email, phone, WhatsApp, or social media
You visit our website

5. Why We Process Your Information

We process personal information for:

Delivering training and consulting services
Communicating with clients and prospective clients
Managing bookings and registrations
Processing payments and invoices
Providing customer support
Improving our services
Sending relevant service updates
Meeting legal and regulatory obligations

We will not sell your personal information to third parties.

6. Legal Basis for Processing

We process information:

With your consent;
To fulfil a contract with you;
To comply with legal obligations; or
Where we have a legitimate business interest that does not override your rights.

7. Sharing Information

We may share information with trusted service providers who help us operate our business, including:

Website hosting providers
Email and productivity providers
Payment processors
Cloud storage providers
Video conferencing providers
Learning and training platforms

These providers are required to protect your information appropriately.

We may also disclose information where required by law.

8. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration, or destruction.

Data may be stored on secure cloud platforms and business systems used to deliver our services.

9. Recordings

Training sessions, workshops, webinars, and coaching sessions may be recorded.

Recordings are retained for up to 90 days unless a different retention period has been communicated.

Recordings may be used solely for educational, training, quality assurance, or service delivery purposes.

10. Retention of Information

We retain personal information only for as long as necessary to:

Deliver services;
Meet contractual obligations;
Comply with legal requirements;
Resolve disputes; or
Maintain business records.

When information is no longer required, it will be securely deleted or anonymised

11. Your Rights

Subject to applicable law, you have the right to:

Access your personal information;
Request correction of inaccurate information;
Request deletion where legally permissible;
Object to certain processing activities;
Withdraw consent where processing is based on consent;
Lodge a complaint with the Information Regulator.

12. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

You may adjust your browser settings to refuse cookies, although some website features may not function correctly.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

14. Changes to this Policy

We may update this Privacy Policy periodically.

Updates will be published on this page.

15. Contact Us

For any privacy-related questions or requests: